Better TTC

The Transit Commission of Toronto or TTC chairman recently made two new announcements concerning their customer service. The first announcement was the inauguration of customer-service focused committee. This panel made especially for customer Liaison is said to be made up of members like TTC staff and its customers along with TTC commissioners. This panel will hear the grievances, experiences and concerns raised by all the customers and suggestions put forward by various customers and staff will be thought upon and implemented.

The chief of TTC has made it clear that the sole intent of this customer service liaison panel is to engage the customers directly into providing input for better TTC services. A direct hearing from customers will help TTC evolve into a better organization while finding solutions based on customer feedback, thereby making itself creative as well as customer friendly. The staff of TTC is very excited about this new development and looks forward to this journey towards better customer understanding and satisfaction.

As mentioned earlier, the panel comprises of various sectors of TTC staff and its customers. The various sections of TTC include the chairman of TTC, one Commissioner, Chief Manager, Head of the Customers Services, Advisory committee members who are related to the division of transportation as well as independent group members that review customer services.

78 recommendations had been made under the customer service suggestions and review department with regards to improvement of customer service. Some of the recommendations that were made and discussed have already been under implementation. The Customer Liaison Panel and Town Halls are two of those recommendations that have been put into implementation or are about to be implemented, as per 2010 CSAP report.

If you’re someone living in Toronto and wish to be a part of the TTC customer liaison panel, all you need to do is send your resume with a 250 words or less essay. The essay must describe how you’d like to get involved with the liaison panel’s activities and the level of contribution you’d like to be involved in. References are an additional bonus. One can read the terms of CLP and the process of selection of the panel members and application form. One must also keep in mind that if they wish to be a part of this customer-centric panel, they may be able to dedicate a lot towards society. All the applications should reach the TTC by 25th November, until 1700 hours.

The first town hall is scheduled for November 24th. The details of the meeting and the agenda will be announced shortly. It has been mentioned that the first hour of the meeting will be to inform the public in general about TTC plans, the staff and the commission. The next two hours will be completely public dedicated where grievances will be addressed. People can share their experiences and openly give out suggestions to make the TTC perform better.